Mike Krumboltz reports:It was the monitor toss seen 'round the world. FedEx has responded to a viral video that showed one of the company's drivers throwing a (now broken) computer monitor over a fence.
The statement reads: The situation has now been resolved to the customer's satisfaction, and we are handling the employee according to our disciplinary policies...While we continue to be surprised about the behavior shown, we know this is an aberration and is not reflective of the outstanding FedEx customer service that makes us proud around the world.
"I want you to know that I was upset, embarrassed, and very sorry for our customer’s poor experience," said Matthew Thornton, a FedEx senior vice president. "We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery."
The clip has racked up more than 2 million views. In the video's description, the poster writes, "The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate. Now I have to return my monitor since it is broken." The footage appears to come from a surveillance camera.
There is no word on what sort of disciplinary action will be taken against the employee. However, a spokeswoman for the company told the U.K.'s Daily Mail, this won't be his best day.
aku nak cerita experience aku plak ok?
ok.. sedikit b/g co. aku... aku ni keje bahagian admin jeee... kt satu co. yg deal with project O&G... overseas la... bkn mcm Petronas ke ape.... so... banyakla valuable doc. kami terima... salah satunye APG/BG dr Bank2 untuk project yang tengah berjalan ni..
satu hari tu.. datangla org DHL.... anta satu doc untuk co. aku... aku tengokkan dia, cam takdela wet ke ape.. indian guy. tapi bila dia anta kat aku doc tu.. cover doc tu kan made by paper.. mcm envelope gituh... basah kuyup! i was like... matilarrrr.. mesti doc dlm tu lencun.... aku memula reluctant nak terima.. tapi aku kesian.. pasal india tu macam begging me to accept, dan dia tau faulty dia tak care with good doc. customer. aku cam kesian plak la... kalu aku report, kene kot dia... so.. aku cakap.. takpela... nest time watch out... this time saya terima... somemore aku dok pk.. kalo dia ilang job nih.... ape dia nk kasik ank bini makan... looking to him... mcm dh tua la.. bkn budak muda2 lagi.... plus this is first time jadi camnih...
pas aku terima tu.. aku bukak.... sah! BG dr oversea Bank. marah boss aku pasal aku terima such valuable things in that condition... aku batukan diri je memula... tapi lama2 aku rasa aku ade right untuk pertahankan diri aku.. so aku cakap... aku kesian sama itu guy.. kalo kita report camne dia? mungkin kne fire.. bos balas.. tapi u tak pk ker, kalo doc tu hancur teruk... takle nak read.. kita yg dipersalahkan? pk.... next time jgn dok kesian kat org lain je.. kesiankan kat diri sndri dulu... period!
betulla ape bos aku cakap.. arghhh... aku ni gamaknye lembut sgt... cepat kesian ngn org... tu kdg2 aku suffer.. org yg wat aku suffer senang lenang.. happy mappy je.... sedih gak... tapi nk wat camne.... prihatin aku ni menebal sgt kt org lain berbanding diri sendiri... :( guess aku patut jadi KERAS HATI SIKIT KOT? kan????